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Improve Adoption Success Rates

 

Olaf, the Jack Russell Terrier, has been adopted! Time to celebrate a dog going to his/her forever home! What happens next can make or break this happy occasion. You see, Olaf’s new pet parent has high expectations for this pup, and a lot of questions for the rescue team. With the right use of certain tools, everyone can come out a winner. The following are two different scenarios – one rescue group uses the technology found in BizBark, the other relies on documents and their management information system.

 

Example #1

One of the rescue’s volunteers presents the new parent with a folder loaded with information brochures on pet care, the vaccine record, and other ‘official’ papers. The pet parent wants to know what Olaf likes so she can do the same to make him feel comfortable. There is so much to tell about Olaf’s likes and dislikes that the pair talk and talk. Afterwards, the new parent wishes she had written down some of the information. 

A few days later, the pet parent has some questions so she calls the rescue group. The only problem, she is calling when the group is closed. She leaves a message on the recorder. The rescue calls back, but the pet owner is at work and not able to take the call. Phone tag delays connecting with each other.

In the meantime, Olaf experiences a health issue involving vomiting and diarrhea. The pet parent knows very little of any prior medical care, only the vaccination dates. A call to the rescue group is needed to obtain the history.

Olaf’s high energy is becoming a problem. The pet parent works and keeps Olaf in a dog crate while she is gone. Upon coming home, Olaf wants to run and play – run and play a lot. The pet parent feels she could use some good advice.

 

Example #2

The rescue group’s volunteer guides the new pet parent in downloading the free BabelBark app to his/her smartphone. Together, they create Olaf’s profile and locate the rescue group in the services section of the app. The pet parent shares the profile with the rescue to complete the link between the new parent and the rescue’s BizBark account.

Information about Olaf in the rescue group’s BizBark account is quickly and easily transferred to the pet parent’s BabelBark app. Now, the pet parent has medical records, daily journal notes, and activity logs for Olaf. This gives her a snapshot of a day in the life of Olaf. 

Once home, the new pet parent scans through the journal notes and gets an idea of what Olaf likes. She notices the graph about his activity and is surprised to see how active he is throughout the day. She has a few questions so she types into the journal and receives a response back within a few hours. 

Olaf experiences a health issue involving vomiting and diarrhea. The pet parent takes Olaf to the veterinarian. The hospital is using BabelVet so it is easy to connect with the pet parent. She is able to transfer medical records she had received from the rescue group to her veterinarian. Knowing the prior medical history helps the veterinarian discuss the treatment plan with the pet parent.

Both rescue groups have done all that they can to provide care to Olaf and get him to his forever home. The difference is that the rescue group in the first example is hampered by their “systems” – systems that depend on paper certificates, computer files, and access to them only during regular business hours. The rescue group in the second example is using a tool that allows for seamless transfer of information and easy communication via a two-way journaling feature. 

Which adoption is at risk? Convenience, access, and transparency is the name of the game in today’s world. Pet parents want to be in the know and they want to have easy access to the rescue group, especially during those early days of adoption. Why risk the return of a pet back to the rescue group when, with the help of some technology, pet parents can be put at ease and have information at their fingertips.

Rescue members and foster homes can easily enter information about the pet while it is under their care. When the pet is adopted, this information can be transferred to the new pet parent. Critical information from the foster parent is now in the hands of the new adopter and not held hostage in the rescue group’s computer system or file cabinet.

If this sounds like a potential adoption saver for your organization, click here to learn how you can try BizBark free for 6 months. Try it out and see how communication improves with the new pet parent .

 

 

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